Adaptive Engagement

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MAP’s Proprietary Adaptive Engagement Approach


Especially critical for Substance Use Disorder (SUD) - Engagement with a member and their primary supports such as family and other care providers is the foundation for improving outcomes. Without it, a member’s assigned case managers, care managers, providers, health insurers and family supports are all left dangling in uncertainty as to the status or well-being of the individual seeking recovery. This is a very prevalent and problematic scenario for this particular chronic disease that generally leads to very high recidivism, relapse and readmissions to high cost levels of care such as acute care treatment and emergency room admissions.

MAP has learned that there is no “one size fits all” approach to engagement with SUD populations. Informed by unique data collected from over 200,000 peer-led engagements to date, MAP has cultivated a proprietary model for understanding how, when, where and how often to engage individuals with SUD to achieve maximum engagement rates and thus maximum risk-related data capture and opportunity for impact.

MAP’s approach is to meet individuals where they are at in their recovery and use channels that they are willing and able to engage through. How a 20 year old female suffering from Opioid Use Disorder prefers to engage her recovery support resources is very likely to differ from how a 65 year old male suffering from Alcohol Use Disorder would.


What channels does MAP utilize to maximize engagement?


Remote Engagement

• Telehealth

• Video

• MAPConnect mobile app

- Integrated with patient video appointment
- Digital Waiting Room
- Enter video sessions with your specialist
- Provide recovery related patient education
- Send a distress signal and be contacted by your specialist/specialist’s team
- Manage/track patient goals and recovery related tasks
- Complete passive interview sessions via email and secure messaging

• Soberlink

• Lief

• Email


Passive data collection and validation questionnaires to members and primary supports

• AI-Based Chat Bots

Face-to-Face

• Community-based chapters where MAP’s Peer Recovery Support Specialists conduct sessions in person

• Peer support groups